{"id":39941,"date":"2023-03-03T15:11:22","date_gmt":"2023-03-03T13:11:22","guid":{"rendered":"https:\/\/mondo.org.ee\/?page_id=39941"},"modified":"2024-09-18T13:37:37","modified_gmt":"2024-09-18T10:37:37","slug":"complaints","status":"publish","type":"page","link":"https:\/\/mondo.org.ee\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1677849627796{margin-top: 0px !important;}&#8221;][vc_column_text]<\/p>\n<h1>Complaints<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_wp_text]Mondo is committed to carrying out its activities transparently and responsibly. If you suspect or have witnessed misconduct by our staff, you can submit a complaint via the form below.<\/p>\n<p>Mondo will review complaints about serious misconduct by Mondo\u2019s staff or staff of partner organizations carrying out projects with Mondo\u2019s support (violation of Mondo\u2019s Code of Conduct, Principles of Child Protection and Equal Treatment and Policy on Protection from Sexual Harassment, Exploitation and Abuse).<\/p>\n<p>All complaints are dealt with confidentiality, only people directly associated with the incident will be involved. We encourage you to provide contact details as it might be impossible to investigate anonymous complaints. However, you can submit your complaint anonymously.[\/vc_wp_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f39959-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"39959\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/39941#wpcf7-f39959-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"39959\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f39959-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label> First Name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"complainant-first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"complainant-first-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Last Name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"complainant-last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"complainant-last-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Phone number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"complainant-phone-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"complainant-phone-number\" \/><\/span> <\/label>\n<\/p>\n<p><label> Email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"complainant-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"complainant-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your relationship with Mondo<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"complainant-relationship\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"complainant-relationship\" \/><\/span> <\/label>\n<\/p>\n<p><label> Description of your complaint<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"complainant-description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"complainant-description\"><\/textarea><\/span> <\/label>\n<\/p>\n<p>If you have any documents that support your complaint please upload them\n<\/p>\n<p><label> Brief description of the document<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"complainant-document\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"complainant-document\" \/><\/span> <\/label>\n<\/p>\n<p><label> Upload<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"complainant-file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.gif,.pdf,.doc,.docx,.ppt,.pptx,.odt,.avi,.ogg,.m4a,.mov,.mp3,.mp4,.mpg,.wav,.wmv,.csv,.xls,.xlsx\" aria-invalid=\"false\" type=\"file\" name=\"complainant-file\" \/><\/span> <\/label>\n<\/p>\n<p>By submitting this form, you confirm that the information you have provided is correct and you agree to Mondo handling your complaint according to its complaint principles. Please note that providing false information may result in disciplinary action:\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"complainant-agree\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"complainant-agree\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">AGREE<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit your complaint\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[vc_wp_text]You can also send an email describing your complaint to Mondo\u2019s Complaint and Referral Officer in English: <a class=\"c-link\" href=\"mailto:complaints%40mondo%2Eorg%2Eee\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"mailto:complaints%40mondo%2Eorg%2Eee\" data-sk=\"tooltip_parent\" aria-haspopup=\"menu\" aria-describedby=\"sk-tooltip-115\">complaints&#64;mondo&#46;org&#46;ee,<\/a>\u00a0in Ukrainian: <a href=\"mailto:complaints%2Eua%40mondo%2Eorg%2Eee\">complaints&#46;ua&#64;mondo&#46;org&#46;ee<\/a>&#46;<\/p>\n<p>Mondo will send you a confirmation of the receipt of your complaint within five working days. To process the complaint, we will contact you for more information if needed.[\/vc_wp_text][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/4&#8243; css=&#8221;.vc_custom_1677849627796{margin-top: 0px !important;}&#8221;][vc_column_text] Complaints [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_wp_text]Mondo is committed to carrying out its activities transparently and responsibly. If you suspect or have witnessed misconduct by our staff, you can submit a complaint via the form below. Mondo will review complaints about serious misconduct by Mondo\u2019s staff or staff of partner organizations carrying out projects [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-39941","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mondo.org.ee\/en\/wp-json\/wp\/v2\/pages\/39941","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mondo.org.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mondo.org.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mondo.org.ee\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/mondo.org.ee\/en\/wp-json\/wp\/v2\/comments?post=39941"}],"version-history":[{"count":2,"href":"https:\/\/mondo.org.ee\/en\/wp-json\/wp\/v2\/pages\/39941\/revisions"}],"predecessor-version":[{"id":43330,"href":"https:\/\/mondo.org.ee\/en\/wp-json\/wp\/v2\/pages\/39941\/revisions\/43330"}],"wp:attachment":[{"href":"https:\/\/mondo.org.ee\/en\/wp-json\/wp\/v2\/media?parent=39941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}